Terms & Conditions

A deposit of 20% is required at the time of booking

This is refundable if the booking is cancelled more that 21 days before the stay. Full payment is required at the latest 21 days before your stay. If the booking is less than 21 days away full payment is required. We may have to cancel bookings if the property becomes unavailable for reasons beyond our control including, but not limited to: flooding, fire, significant damage, failure of utility services or weather damage. In this event we will refund in full any sums you have paid. The receipt of a booking deposit and booking details constitutes an acceptance of our Terms and Conditions.

A security deposit required

We take a £100 security deposit that will be refunded when you leave if all is left clean and all washing up is done or is in the process of being done in the dishwasher. We ask that you keep the property clean and in good order and that you inform us of any breakages. Any damage not declared or extra cleaning required if the property is not left as found will be charged against your security deposit. Please respect the house as if it was your own – we want to keep rules to a minimum and for you to enjoy your stay. Please remove wet or dirty shoes at the door, coasters must be used on the wooden furniture, do not put anything bar toilet paper in the toilet as this will block the drains, no chemicals to be used for cleaning due to the waste eco-system. Only burn logs and coal on the multi fuel burner.

Pet fee is required

A pet fee of £25 per pet per stay is required as we are charged this by our Housekeepers. All pets must be cleaned up after and failure to do so will result in extra cleaning charges being taken from the deposit.

Check-in and Check-out time

The property is available for occupation after 3 p.m. on the first day of your holiday and must be vacated by 11 a.m. on the last day. Unless agreed in advance we reserve the right to charge for late departure at £25 per hour.

No exceeding of the number of people booked without prior permission.

No-one other than those originally booked for may sleep at the property. You may invite friends to visit but the number of people overnight in the property must not exceed the number initially agreed plus any young children in cots. No parties without prior consent.

No smoking or vaping is allowed in any of the properties

Smoking or vaping is allowed anywhere in the gardens

Others

If you commit a serious breach of our terms and conditions we have the right to terminate your booking and if you are already at the property we may require you to leave. Once dates of a booking have been confirmed to you in writing or by email they can only be changed with our agreement.

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